Delivery

• Shipping Info

1. How long does it take for me to receive the package?

Processing Time: 7–10 business days

Please Note:

A. Processing time begins from the moment your payment is confirmed and your order is verified. You will receive an order confirmation email immediately after successful payment.

B. You may modify your order details after placement—including, but not limited to, changing the color, size, style, or product type, as well as updating your delivery address—only before shipment begins. For full terms, please review our Cancellation & Return Policy carefully. If modifications are made, processing time will restart from the date your revised order is confirmed, and we will send you an updated estimated delivery time via email.

C. Processing time may be extended during holiday periods, including both Chinese festivals and local holidays in your region. We will notify you in advance of any such delays.

Shipping Time：

We offer a variety of shipping methods tailored to different product categories and delivery destinations. You can select your preferred shipping option during checkout, and the delivery timeframe will vary based on your choice. Refer to the table below for specific shipping durations to the United States.

Shipping Method	Countries/ Region	Time (Days)
Expedited Express	United States	5–15
Standard Shipping	United States	20–31

 

Please Note:

A. We are pleased to inform you that we cover all customs taxes for your orders. You no longer need to worry about unexpected customs duties—we have taken care of these fees for you, ensuring a hassle-free shopping experience whether you are shopping locally or internationally.

B. Within 1–2 business days of your order being successfully dispatched, we will send the tracking number to the email address registered with your account.

C. Due to varying shipping regulations across different regions, some products may only be eligible for standard shipping. If the expedited express option is not available at checkout, this means express shipping is currently unavailable for your order or delivery location.

D. To comply with international shipping policies, customs regulations, and packaging requirements, items in your order may be shipped in separate parcels and may not arrive fully assembled. We will notify you if your order is split into multiple shipments, and no additional shipping fees will be charged for this service.

2. How much does the shipping cost?

Shipping costs vary depending on the items you select, your delivery address, and the shipping method you choose. The exact shipping fee will be displayed at checkout before you confirm your order.

A. Ensure you have selected the correct country/region and entered an accurate delivery address;

B. All available shipping methods will be listed, along with their estimated delivery times and corresponding fees;

Delivery Area Surcharge may apply when shipping to certain remote locations. The applicable shipping options and their total costs (including any surcharges) will be automatically calculated and displayed at checkout once you enter your delivery address.

3. How do I estimate the Delivery Time？

Estimated Delivery Time = Processing Time + Shipping Time

The Estimated Delivery Date shown on our website is a calculated timeframe based on standard processing and shipping conditions, including your delivery destination, selected shipping method, carrier guidelines, and our historical shipping data.

The Estimated Delivery Date represents the expected date we will fulfill your order, taking into account both processing time and shipping time for your specific country/region and chosen shipping method.

The Estimated Delivery Date may be affected by factors beyond our control, such as severe weather conditions, customs clearance procedures, or carrier delays. In particular, recent strict international shipping policies and tariff regulations may result in transportation delays.

Please Note:

We are not liable for delays caused by the following situations:

A. Changes or corrections to contact information or delivery address after order placement;

B. Modifications to your order details (e.g., changing product color, size, etc.) after placement;

C. The courier making a first delivery attempt within the Estimated Delivery Date, if you miss the delivery, arrange for pickup, or provide an invalid address—we are not responsible for the time it takes to reschedule delivery or retrieve your package;

D. Your delivery address being located in a remote area.

4. Could I get any compensation if there is a shipping delay?

We strive to deliver your order as quickly as possible. However, due to high order volumes and various factors that may cause unexpected delays during international transportation, your order may arrive later than expected.

To apologize for any inconvenience caused by shipping delays, we offer the following compensation based on the length of the delay:

- Delays within 7 days of the estimated delivery date are considered reasonable and do not qualify for compensation.

- For delays of 8–14 days, we will provide complimentary gifts as compensation.

- For delays of 15–21 days, we will offer a partial refund of 5% of the product price (up to $20), plus an additional coupon for your next purchase.

- For delays of 22–35 days, we will offer a partial refund of 10% of the product price (up to $50), plus an extra coupon for your next purchase.

- If the delay exceeds 35 days, please contact us directly. We will provide a discount of up to 15% on the item price (up to $100), plus an extra coupon for your future orders.

Important Notes:

A. Compensation is calculated based on the number of days elapsed after the estimated delivery date displayed on our website.

B. This compensation policy only applies to delays caused by shipping or logistics issues. Delays resulting from incomplete shipping information or missed delivery attempts are not eligible for compensation.

C. Compensation is calculated based on the actual product price you paid, excluding shipping fees, insurance costs, and any applied coupons. (For example: If your total order amount is $120, including $100 for the product and $20 for international shipping, the refund will be calculated based on the $100 product price, not the $120 total.)

5. About Optional Shipping Service - Insurance

Our optional Shipping Insurance is available at checkout to provide extra protection for your valuable items during international transportation.

With additional insurance service:

1. Free replacement for items damaged during transit.

2. Enhanced packaging to minimize damage risks (highly recommended for high-value items).

3. We strongly recommend arranging in-person delivery with the carrier:

- If damage is reported after delivery, we will only offer free reshipment or a partial refund (depending on the circumstances), as the responsibility for the damage cannot be confirmed.

- If you refuse delivery due to visible package damage, no return shipping fees will be charged.

4. If your package is damaged during transit:

- We can replace damaged or missing parts. For packages with severe damage, we can resend a brand-new product in full.

- If both parties agree not to proceed with a replacement and you choose not to return the damaged item, a maximum refund of 40% of the product price is available.

Without additional insurance service:

1. Replacement for transit damage is subject to specific conditions.

*Additional costs may apply depending on the situation.

2. Standard packaging will be used for your order.

3. If you refuse delivery due to visible package damage, you will be responsible for all return shipping fees, including customs clearance charges and handling fees. In such cases, the maximum refund available is 20% of the product price.

4. If your package is damaged during transit:

- We can only replace damaged or missing parts; full product replacement is not available.

- If both parties agree not to proceed with a replacement and you choose not to return the damaged item, a maximum refund of 20% of the product price is available.

This shipping information is subject to updates from time to time, and Aihouse shop reserves the final interpretation right. For more detailed shipping information or further assistance, please contact our customer service team.

 

• Do all of your items ship from the USA?

AiHouse shop operates multiple warehouses worldwide, including locations in California, New Jersey, Georgia, China, and the Czech Republic. Your items will be shipped from the nearest warehouse that has your selected products in stock to minimize delivery time.

 

• How long does delivery normally take?

Delivery time depends on the shipping method you select during checkout. 

Shipping Time：

We offer a range of shipping methods based on product category and delivery destination. The delivery timeframe will vary with your chosen shipping method. Refer to the table below for specific shipping durations to the United States.

Shipping Method	Countries/ Region	Time (Days)
Expedited Express	United States	5–15
Standard Shipping	United States	20–31

 

After your order is dispatched, you can check the Shipping Info page for estimated delivery times. Alternatively, log into your account >> go to "My Orders" >> click "Track Order Details" to view real-time tracking information.

 

• I still haven’t received my package. Where is my order?

Your estimated delivery date includes both processing time and shipping time—please allow until this date for your order to arrive. For more details, check the Shipping Info page.
All our shipments are trackable. To follow your order’s progress, simply log into your account, go to "My Orders", and click "Track Order Details".
If your estimated delivery date has passed and you still haven’t received your order, please contact our Customer Care Team via Live Chat or support ticket for further assistance.

• Why was my package returned?

Possible reasons for package return include:
1) Incorrect or incomplete delivery address
2) Invalid phone number
3) Failed delivery attempts
First, go to "My Orders" >> "Track Order Details" to find your tracking number, then contact the shipping company directly for more information. You can also reach out to our Customer Care Team via Live Chat or support ticket for further help.

 

• Why was my order divided into two or more packages?

We may split your order into multiple shipments under the following circumstances:
1. Items are stored in different warehouses.
2. High-demand items require additional preparation time.
3. Compliance with customs or courier weight/size restrictions.
You will receive an email notification each time a parcel from your order is dispatched.

 

• Why did the attempted delivery fail?

Failed delivery attempts may be caused by the following reasons:
1. Recipient not available at the delivery address
2. Incorrect shipping address
3. Parcel delay due to carrier issues
Please contact the shipping company with your tracking number and valid ID to arrange re-delivery. If you still cannot receive your package, reach out to our Customer Care Team via Live Chat or support ticket for assistance.

 

• Why hasn't my shipping information been updated?

Tracking information updates may take some time. For shipments from our international warehouses, tracking details will remain unchanged while the package is in transit or undergoing customs clearance, until it reaches the next logistics hub. Occasionally, shipping companies may experience delays in updating package statuses. We will make every effort to update the information for you, or feel free to contact us for help.

 

• Why is my package status showing delivered but not delivered?
  

Packages marked as "delivered" may have been left in your mailbox, with a neighbor, or at a designated safe location. We recommend checking these places first. You can also contact the shipping company with your tracking number and ID to confirm the delivery location. Your tracking number can be found by clicking "Track Order Details" under "My Orders".
If you still cannot locate your package, please contact our Customer Care Team via Live Chat or support ticket for further assistance.

 

• What if I am not at my shipping address?

Some packages require a signature upon delivery. In such cases, you can contact the shipping company directly with your tracking number to inquire about your package’s status. If you miss a delivery attempt, please don’t hesitate to contact us. Our dedicated team will coordinate with the shipping company to arrange re-delivery at your preferred time, or help you find a convenient pickup location.

 

• What if I don't want it because of the customs taxes

At AiHouse shop, we prioritize your shopping experience and aim to make it as seamless as possible. To ensure you enjoy a hassle-free purchase, we are pleased to confirm that we cover all customs taxes for your orders.

You no longer need to worry about unexpected customs duties—we have taken care of these fees on your behalf. Whether you are shopping locally or internationally, you can rest assured that there will be no hidden customs charges added to your purchase.

We are committed to providing you with a worry-free shopping experience. If you have any questions or need assistance with your order, please don’t hesitate to contact our dedicated customer service team. We are here to help and ensure your complete satisfaction.

Thank you for choosing AiHouse shop—enjoy your shopping without the burden of customs taxes!

• Why does it show that my tracking number is invalid?
  

If a tracking number has been provided, this confirms that your parcel has been shipped from our warehouse.
After leaving our warehouse, parcels are transported by plane to the shipping company’s processing center. Once the local courier picks up and scans the parcel, the tracking information will be updated in the system. It may take 3–5 days for any tracking activity to appear after your parcel leaves our facility.
Please allow some time for the courier to update the latest tracking details once the package reaches the next logistics station.

 

• About Shipping Addresses